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Customer Performance Field Officer - Nairobi Job M-KOPA Solar
M-KOPA
Nairobi 🇰🇪 Kenya
Posted about 3 hours ago (25 Oct 2026) Updated about 2 hours ago
Job Description
The Customer Performance Field Officer for M‑KOPA Solar conducts on‑site visits to monitor customer usage, collect performance data, and support solar product installations. The role bridges field operations with customer service to ensure high satisfaction and system reliability.
Qualifications & Requirements
- • Diploma or equivalent in a technical or business field
- • 2–3 years experience in field operations or customer service
- • Familiarity with solar energy products and basic electrical concepts
- • Strong interpersonal and problem‑solving abilities
- • Ability to travel within the Nairobi region regularly
Required Skills
Responsibilities
- • Perform field visits to assess customer solar system performance
- • Gather and record usage data and customer feedback
- • Provide basic troubleshooting and support for solar installations
- • Liaise with the customer service team to resolve issues promptly
- • Compile field reports and recommend improvements to operations