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Customer Relations Officer ( Real Estate)
Employd Staffing Solutions Ltd
Nairobi 🇰🇪 Kenya
Posted 16 days ago (20 Aug 2026) Updated 11 days ago
This job may no longer be active — always verify before applying.
Job Description
The Customer Relations Officer will act as the primary point of contact for property inquiries, guiding prospects through the sales process and converting leads into closed transactions. Responsibilities include responding promptly to calls, emails and walk‑ins, presenting properties, negotiating terms and coordinating with finance or legal teams to ensure smooth closures. The role also involves researching market trends, maintaining client relationships and updating CRM records to track the sales pipeline. Strong communication and negotiation skills are essential to achieve sales targets and
Qualifications & Requirements
- • Bachelor’s degree in Business Administration, Marketing or a related field.
- • 1 to 3 years of experience in sales or client relations within the property sector.
- • Proven track record of meeting or exceeding monthly real‑estate sales quotas.
- • Strong ability to handle buyer objections, price pushback and contract negotiations.
- • Existing relationships with local property investors, brokers or wealth managers is a plus.
- • Excellent spoken and written communication skills with active listening.
- • Proficiency in MS Office and familiarity with CRM software.
- • High emotional intelligence, patience and problem‑solving abilities.
Required Skills
Responsibilities
- • Respond promptly to phone, email and walk‑in property inquiries.
- • Pitch available properties to warm leads and convert inquiries into confirmed sales.
- • Maintain ongoing contact with existing buyers to generate repeat business and referrals.
- • Negotiate prices, explain payment structures and guide buyers through signing legal sales contracts.
- • Conduct persuasive property tours highlighting financial returns and lifestyle benefits.
- • Research competitor pricing and local property trends to enhance sales pitches.
- • Build long‑term rapport with buyers and investors by providing honest advice and updates.
- • Guide clients during site visits and explain property features.
- • Handle client complaints and coordinate with finance or legal teams for smooth transactions.
- • Update customer interaction logs and accurately track the sales pipeline.