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Customer Service Agent at Hotpoint Appliances Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (7 Oct 2026) Deadline: 12 Oct 2026 Updated about 1 hour ago
How to Apply
• Send your CV to careers@ (email address provided in the posting).
Job Description
The Customer Service Agent handles inbound and outbound communications for Hotpoint Appliances, delivering prompt assistance via phone, WhatsApp and other digital channels. Responsibilities include answering sales and service inquiries, managing internal call routing, and following up with customers to resolve issues. The agent de‑escalates dissatisfied callers with empathy and ensures a consistent, professional brand experience across all touchpoints.
Qualifications & Requirements
- • Diploma in Sales, Marketing, Customer Care or a related field.
- • Minimum 1 year experience in a busy call centre environment.
- • Strong verbal communication and active listening skills.
- • Familiarity with CRM systems.
- • Ability to multitask, prioritize and manage time effectively.
- • Professional demeanor with a pleasant, engaging personality.
Required Skills
Responsibilities
- • Answer inbound calls regarding sales inquiries, product purchases, promotions and showroom information.
- • Manage internal call transfers to ensure queries reach the appropriate department.
- • Provide after‑hours online support for warehouse and customer queries.
- • De‑escalate dissatisfied customers using professional conflict‑resolution techniques.
- • Conduct outbound follow‑up calls to confirm issue resolution and close interactions.
- • Engage with customers on social media platforms, maintaining a consistent brand presence.
- • Record interactions and update CRM systems with accurate information.