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Customer Service Agent at Instahr
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (16 Sep 2026) Updated 7 days ago
How to Apply
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Job Description
The Customer Service Agent handles inbound inquiries via phone and email, ensuring timely resolution and clear communication of product information. The role documents issues, follows up until closure, and performs related data‑entry tasks while maintaining a professional and courteous demeanor. Flexibility and strong interpersonal skills are essential for success.
Qualifications & Requirements
- • Excellent English proficiency
- • Minimum 1 year experience in customer service
- • Strong listening and communication skills
- • Positive attitude and professional work ethic
- • Interpersonal skills, tact, diplomacy, and politeness
- • Sense of responsibility, discretion, autonomy, and resourcefulness
- • Schedule flexibility
- • Prior experience with a North American company (advantageous)
Required Skills
Responsibilities
- • Receive and process customer inquiries via phone and email
- • Optimize communication and relationships with stakeholders
- • Report, follow up, document, and resolve ongoing issues until closure
- • Inform customers about products and services offered
- • Perform data entry related to customer interactions
- • Carry out any additional duties assigned by the supervisor