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CUSTOMER SERVICE ATTENDANT (WAITER / WAITRESS)
BrighterMonday.com Ltd
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (20 Oct 2026) Updated about 3 hours ago
Job Description
The Customer Service Attendant (Waiter/Waitress) provides high‑quality dining experiences, from greeting guests to taking orders, serving meals, and handling payments, while maintaining cleanliness and teamwork in a fast‑paced restaurant environment.
Qualifications & Requirements
- • High School Diploma or certificate in Food & Beverage Service or Hospitality Management
- • 1–3 years experience as a waiter, waitress, or server in a fast‑paced restaurant, café, or hotel
- • Proficiency with point‑of‑sale (POS) systems and handheld devices
- • Valid food handler’s health certificate or permit as required by local regulations
- • Excellent interpersonal, verbal communication, and active listening skills
Required Skills
Responsibilities
- • Greet dining guests warmly upon arrival, seat them comfortably, and present menus and daily specials
- • Demonstrate thorough knowledge of the food and beverage menu to answer customer inquiries, explain ingredients, and accommodate dietary restrictions
- • Take accurate food and drink orders using the system or manual ticket order system and relay them promptly to the kitchen staff
- • Serve food and beverages attentively according to standard restaurant service etiquette and timing guidelines
- • Check on guests throughout their meal to ensure satisfaction, offer beverage refills, and address any special requests or concerns
- • Process guest bills, accept cash or card payments, and handle POS transactions accurately
- • Clear and sanitize tables, reset dining stations, and maintain neatness across the dining room throughout the shift
- • Collaborate with kitchen stewards and chefs to ensure smooth order flow, food presentation quality, and table turnaround