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Customer Service Executive at Calltronix Contact & Training Centre
JobSearch
Nairobi 🇰🇪 Kenya
Posted 4 days ago (2 Oct 2026) Deadline: 23 Oct 2026 Updated 3 days ago
Job Description
The Customer Service Executive will handle inbound and outbound communications, providing accurate information and resolving client issues promptly. The role requires maintaining detailed interaction records, escalating complex cases, and meeting performance KPIs. Continuous learning and collaboration with sales and marketing teams are also part of the duties.
Qualifications & Requirements
- • Bachelor’s degree or equivalent qualification
- • Minimum 1 year of experience in a call‑center or customer service environment
Required Skills
Responsibilities
- • Respond to customer calls, emails, and chats in a professional manner
- • Provide clear information about products, services, and policies
- • Resolve complaints and issues efficiently, escalating when necessary
- • Document all interactions in the CRM system
- • Follow established scripts and quality standards
- • Follow up with customers to ensure satisfactory resolution
- • Participate in training sessions to improve product knowledge
- • Support marketing and sales initiatives by sharing relevant information
- • Meet defined performance KPIs and adhere to company policies