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Customer Service Executive at Peoplelink Consultants Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 7 days ago (29 Sep 2026) Updated 5 days ago
How to Apply
Send your CV to jobs@peoplelink.co.ke with the job title in the subject line.
Job Description
Responsible for handling inbound and outbound customer communications, the Customer Service Executive ensures prompt, professional responses to inquiries and resolves issues efficiently. They follow call centre scripts and standards, maintain high satisfaction levels, and meet performance targets while utilizing call centre systems.
Qualifications & Requirements
- • BA, BSc or HND qualification.
- • Prior call centre or customer service experience is an advantage.
Required Skills
Responsibilities
- • Answer incoming calls and respond to customer inquiries promptly and professionally.
- • Make outbound calls for follow‑ups, confirmations, or service‑related communication.
- • Resolve customer complaints and escalate complex issues where necessary.
- • Adhere to call centre scripts, policies, and service standards.
- • Maintain high levels of customer satisfaction and call quality.
- • Demonstrate excellent verbal communication, listening and problem‑solving abilities.
- • Use basic computer skills and call centre systems effectively.
- • Work under pressure and meet targets.