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Customer Service Executive at Peoplelink Consultants Ltd
Peoplelink Consultants
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 5 days ago
Job Description
The Customer Service Executive will handle inbound and outbound communications, delivering prompt and professional assistance to clients. Responsibilities include answering queries, following up on service requests and resolving issues to maintain high satisfaction levels. The role requires strong communication and problem‑solving abilities.
Qualifications & Requirements
- • High school diploma or equivalent
- further education in business or communications is a plus
- • Excellent verbal and written communication skills
- • Ability to handle multiple calls and maintain attention to detail
- • Basic computer literacy and familiarity with office software
Required Skills
Responsibilities
- • Answer incoming calls and respond to customer inquiries promptly
- • Make outbound calls for follow‑ups, confirmations and service communications
- • Resolve customer issues and provide appropriate solutions
- • Document interactions and update customer records in the system
- • Maintain a courteous and professional demeanor at all times