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Customer Service Leaad - Automotive at Excelon Limited
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (6 Oct 2026) Updated about 5 hours ago
How to Apply
• Send your CV to recruitment@excelon.co.ke with the subject “Customer Service Lead – Automotive”
Job Description
The Customer Service Lead will oversee automotive service operations, drive sales, and ensure high‑quality customer experiences. They will manage the service team, coordinate bookings, handle enquiries and complaints, and maintain inventory accuracy. The role also prepares quotations and converts enquiries into sales while upholding service standards.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in a relevant field
- • Five to ten years of experience in automotive service, customer service supervision or team‑lead roles
- • Proven ability to sell automotive products and services
- • Strong customer‑handling, communication and complaint‑resolution skills
Required Skills
Responsibilities
- • Receive customers, assess their needs and recommend appropriate automotive products and services
- • Prepare quotations, follow up on enquiries and convert them into sales
- • Coordinate job bookings, service delivery and provide timely customer updates
- • Handle complaints and ensure prompt resolution
- • Monitor stock availability, coordinate orders and maintain accurate inventory records
- • Lead the customer service team and uphold service standards