J
Customer Service & Logistics Lead SSA at Mars
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (14 Oct 2026) Updated 5 days ago
Job Description
The Customer Service & Logistics Lead will direct inbound and outbound logistics across Sub‑Saharan Africa while ensuring a high‑quality customer experience. The role manages a cross‑functional team, coordinates with third‑party providers and government bodies, and works closely with sales, procurement and finance to guarantee timely product delivery. Strong analytical skills and fluency in English are essential for data‑driven decision‑making.
Qualifications & Requirements
- • Bachelor’s degree in supply chain, engineering, business or economics
- • Master’s degree or professional certifications such as APICS, IBF or PMP (preferred)
- • 8–10 years of experience in customer service and logistics leadership
- • Strong analytical, data‑driven decision‑making and problem‑solving abilities
- • Excellent written and verbal communication in English and ability to work under pressure
Required Skills
Responsibilities
- • Lead inbound and outbound logistics operations for Sub‑Saharan African markets
- • Manage a dedicated team to oversee end‑to‑end supply chain processes
- • Supervise third‑party service providers and liaise with government authorities
- • Ensure cost‑effective delivery while maintaining high customer‑service standards
- • Collaborate with market, sales, factory logistics, quality, corporate affairs, procurement and finance teams to align product availability
- • Drive continuous improvement through data analysis and performance monitoring