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Customer Service Officer at Safal Group
Safal Group
Nairobi 🇰🇪 Kenya
Posted 3 days ago (17 Oct 2026) Updated 3 days ago
Job Description
The Customer Service Officer will serve as the primary point of contact for distribution and project customers, addressing inquiries, providing quotations, and ensuring timely support. The role requires effective communication, accurate documentation, and coordination with internal teams to meet client needs. This position supports Safal Group’s sales and service operations.
Required Skills
Responsibilities
- • Liaise with distribution, project, and SBS customers to understand their requirements
- • Provide timely support and resolve customer inquiries
- • Prepare accurate sales quotations and follow‑up documentation
- • Coordinate with internal departments to ensure order fulfillment
- • Maintain customer records and update CRM systems