S
CUSTOMER SERVICE OFFICER
Strategic Deposit Taking Sacco LTD (STDSL)
Nairobi 🇰🇪 Kenya
Posted 12 days ago (24 Aug 2026) Updated 11 days ago
Job Description
The Customer Service Officer leads the support desk for Sacco members, handling complaints, inquiries, and information dissemination. Reporting to the FOSA Manager, the role requires strong communication, planning and IT skills, and the ability to work calmly under pressure. The officer contributes to continuous improvement and maintains high standards of service quality within the cooperative sector.
Qualifications & Requirements
- • Bachelor’s degree in Co-operative Management or a related business field
- • Minimum 5 years of proven experience in customer service, preferably within the Sacco sector
- • Demonstrated ability to work calmly under pressure and meet targets
- • Strong business sense, initiative and enthusiasm
- • Excellent communication and interpersonal skills
- • Good planning, organizational and report‑writing abilities
- • Proficiency in IT tools and budgeting processes
Required Skills
Responsibilities
- • Lead the support desk in handling member complaints and inquiries
- • Provide accurate information to Sacco members and relay updates
- • Coordinate with the FOSA Manager to ensure timely resolution of issues
- • Maintain records and prepare reports on service activities
- • Uphold quality standards and drive continuous improvement in service delivery