J
Customer Service Processor - Outbound Calls at Salix Data
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (6 Oct 2026) Updated about 5 hours ago
Job Description
The Customer Service Processor will handle outbound calls for Salix Data, engaging customers, verifying information and documenting interactions accurately. The role emphasizes quality, compliance and timely completion of tasks while maintaining a professional and customer‑focused attitude.
Qualifications & Requirements
- • BA/BSc/HND or equivalent qualification
- • Strong command of English, both written and spoken
- • Basic computer proficiency and ability to learn new software quickly
- • Excellent organizational, problem‑solving and time‑management skills
- • Professionalism, integrity and a customer‑focused mindset
Required Skills
Responsibilities
- • Conduct outbound customer calls, presenting services and gathering required information
- • Verify and accurately document customer details in the system
- • Build rapport through clear, professional communication and active listening
- • Escalate issues to appropriate channels following established procedures
- • Complete assigned tasks within required timelines while maintaining high accuracy
- • Maintain comprehensive records and ensure compliance with data security policies
- • Apply coaching feedback to continuously improve performance and meet quality standards
- • Participate in team meetings, training sessions and collaborative activities