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Customer Service Representative at Influx
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (29 Sep 2026) Updated about 4 hours ago
Job Description
The Customer Service Representative will handle email‑based support for a fashion e‑commerce platform, resolving customer inquiries, processing orders and maintaining a high quality score. The role requires strong written communication, problem‑solving abilities and familiarity with CRM and Shopify platforms. Candidates should be comfortable working independently and as part of a team.
Qualifications & Requirements
- • Experience with fashion e‑commerce or retail platforms
- • Familiarity with CRM systems such as Gorgias and Shopify
- • Excellent written and verbal communication skills
- • Strong problem‑solving and time‑management abilities
- • Ability to work independently and collaboratively
Required Skills
Responsibilities
- • Provide email support to customers and resolve 10–15 tickets per hour
- • Maintain a minimum 90% quality score in customer interactions
- • Use CRM tools (e.g., Gorgias) and Shopify to manage inquiries and orders
- • Troubleshoot product, order and delivery issues promptly
- • Collaborate with the team to improve service processes and share feedback