J
Customer Service Representative at Kenya Wine Agencies Limited (KWAL)
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (3 Oct 2026) Updated 2 days ago
Job Description
The Customer Service Representative will provide high‑quality support to clients by handling inquiries, processing orders and ensuring accurate documentation across multiple channels. The role involves coordinating with credit control, logistics and sales teams to deliver timely solutions and maintain customer satisfaction. Strong communication and analytical skills are essential for success in this remote position.
Qualifications & Requirements
- • Bachelor’s Degree or equivalent qualification (BA/BSc/HND)
- • Excellent communication and problem‑solving abilities
- • Strong attention to detail and data entry accuracy
- • Ability to work independently in a remote environment
- • Familiarity with order management and CRM systems
Required Skills
Responsibilities
- • Receive and register customer inquiries through phone, email and online platforms
- • Process omni‑channel orders, ensuring accurate entry into the system
- • Validate orders for credit compliance and coordinate with credit control
- • Create order confirmations and liaise with logistics for delivery scheduling
- • Monitor order status and resolve any issues to ensure timely fulfillment