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Customer Service Representative at Kenya Wine Agencies Limited (KWAL)
Kenya Wine Agencies Limited
Nairobi 🇰🇪 Kenya
Posted about 3 hours ago (6 Oct 2026) Updated about 3 hours ago
Job Description
The Customer Service Representative will handle inbound inquiries, register requests and resolve issues to ensure timely and high‑quality service for Kenya Wine Agencies’ customers. The role requires strong communication skills, problem‑solving ability and a commitment to delivering a positive customer experience.
Required Skills
Responsibilities
- • Receive and log customer inquiries through phone, email or web channels
- • Provide accurate information about products, orders and services
- • Resolve complaints and issues promptly, escalating when necessary
- • Maintain up‑to‑date records of customer interactions in the CRM system
- • Follow up on open cases to ensure timely resolution and customer satisfaction
- • Collaborate with sales and logistics teams to coordinate order fulfillment