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Customer Service Representative at Quickmart Limited
Quickmart Limited
Nairobi 🇰🇪 Kenya
Posted 3 days ago (3 Oct 2026) Updated 3 days ago
How to Apply
Apply through the Quickmart recruitment portal.
Job Description
The Customer Service Representative will manage Quickmart’s customer care desk, handling inquiries, processing returns and overseeing loyalty card registrations. They will ensure prompt and courteous service, resolve issues and maintain accurate records.
Qualifications & Requirements
- • High school diploma or equivalent
- • Excellent communication and interpersonal skills
- • Ability to handle multiple tasks in a fast‑paced retail environment
- • Proficiency in basic computer applications
Required Skills
Responsibilities
- • Manage the customer service desk and respond to client inquiries
- • Process product returns and refunds according to company policy
- • Register and maintain customer loyalty card accounts
- • Resolve customer complaints and provide appropriate solutions
- • Keep accurate records of interactions and transactions
- • Collaborate with other departments to improve service quality