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Customer Service Representative at Solvo Global
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (9 Oct 2026) Updated about 1 hour ago
How to Apply
• Apply via the Solvo Global LinkedIn page (www.linkedin.com)
Job Description
The Customer Service Representative will act as the first point of contact for customers, tire installers, and distributors, handling inquiries across voice, chat, and email channels. The role requires strong problem‑solving abilities, multitasking, and flexibility to work rotating night shifts.
Qualifications & Requirements
- • BA/BSc/HND or equivalent
- • Minimum 1 year experience in a call‑center environment
- • Advanced English proficiency (C1+)
- • Strong communication and interpersonal skills
- • Ability to multitask across multiple communication channels
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, chat, and email regarding tire products and orders
- • Provide first‑line support for technical and order‑related issues
- • Resolve problems efficiently while maintaining a positive customer experience
- • Maintain accurate records of interactions and follow‑up actions
- • Participate in a rotating shift schedule covering 4 PM to 4 AM (Kenya Time)
- • Meet performance targets for response time and customer satisfaction