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Customer Service Representative at Talent Grid Africa
JobSearch
Nairobi 🇰🇪 Kenya
Posted 4 days ago (2 Oct 2026) Updated 3 days ago
How to Apply
Send your CV to jobs@talentgridafrica.com.
Job Description
The Customer Service Representative will handle client inquiries, resolve issues and maintain strong relationships across various channels. Working in a performance‑driven environment, the role requires expertise in CRM systems, conflict resolution and excellent communication skills. Experience in BPO, banking or telecommunications is essential.
Qualifications & Requirements
- • Diploma or Bachelor’s degree in Business, Finance, Communications or related field
- • 3–5 years of customer service experience in BPO, banking, telecommunications or call‑centre environments
- • Excellent verbal and written English communication skills
- • Proven experience using CRM platforms and structured service processes
- • Strong conflict‑resolution abilities and a clean CRB record
Required Skills
Responsibilities
- • Respond to customer inquiries via phone, email and chat, providing accurate information
- • Resolve complaints and issues while maintaining a professional demeanor
- • Manage customer accounts and update records in the CRM system
- • Identify opportunities to improve service processes and enhance customer satisfaction
- • Handle international client interactions and ensure compliance with company policies