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Customer Service Representative at The Heineken
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (3 Oct 2026) Updated 2 days ago
Job Description
The role focuses on delivering high‑quality customer service by handling inquiries, resolving issues, and processing orders across multiple channels. It involves managing omni‑channel order intake, validating orders, and coordinating with credit and logistics teams to ensure timely delivery. The position requires strong communication, attention to detail, and collaboration with sales, planning and logistics functions.
Qualifications & Requirements
- • BA/BSc/HND or equivalent degree
- • Experience in customer service or order management
- • Proficiency with Excel and CRM tools
- • Strong communication and problem‑solving abilities
- • Ability to work independently in a remote environment
Required Skills
Responsibilities
- • Provide prompt and courteous responses to customer inquiries and issues
- • Process and validate omni‑channel orders, including EDI, B2B, VMI, and phone orders
- • Enter customer orders accurately into the Sage system
- • Coordinate order validation with credit control and ensure trade term compliance
- • Collaborate with logistics to create deliveries and manage out‑of‑stock situations
- • Maintain customer relationships and support cross‑functional teams