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Customer Service Representative (French and English) at Solvo Global
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (18 Sep 2026) Updated 5 days ago
How to Apply
Apply via Solvo Global LinkedIn page at www.linkedin.com.
Job Description
The Customer Service Representative will provide bilingual support in French and English across phone, email and chat channels. Responsibilities include resolving inquiries, documenting interactions in CRM systems and maintaining accurate customer records while collaborating with the team to achieve service excellence. Candidates must demonstrate strong communication skills, problem‑solving ability and a customer‑focused attitude.
Qualifications & Requirements
- • Fluent in French (B2+ level) and English
- • Excellent verbal and written communication skills
- • Strong problem‑solving and critical‑thinking abilities
- • Ability to multitask and navigate multiple systems simultaneously
- • Positive attitude, customer‑focused mindset and professionalism
- • BA/BSc/HND or equivalent education
Required Skills
Responsibilities
- • Assist customers via phone, email and text channels
- • Resolve inquiries efficiently while delivering an exceptional customer experience
- • Use CRM tools to document customer interactions
- • Maintain accurate customer information in internal systems
- • Collaborate with team members to achieve service excellence