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Customer Service Representative
Oasis Outsourcing
Nairobi 🇰🇪 Kenya
Posted about 7 hours ago (29 Sep 2026) Updated about 7 hours ago
Job Description
Providing exceptional assistance to shoppers, the representative addresses inquiries, offers product advice, and processes transactions efficiently. They manage both training and operational shifts, working evenings and weekends to align with store hours. Strong communication, problem‑solving abilities, and a passion for beauty products are essential for success.
Qualifications & Requirements
- • High school diploma or equivalent
- • Prior experience in retail or customer service environment
- • Excellent verbal and written communication skills in English
- • Ability to work evenings, weekends, and flexible shifts
- • Proficiency with point‑of‑sale and basic computer applications
- • Strong interpersonal skills and a passion for beauty products
Required Skills
Responsibilities
- • Greet customers and provide product information and recommendations
- • Respond to customer inquiries via phone, email, or in‑store and resolve issues promptly
- • Process sales transactions and returns using the POS system
- • Maintain up‑to‑date knowledge of Sephora’s product range and promotions
- • Handle customer complaints and ensure satisfactory resolution
- • Adhere to store policies and contribute to achieving service targets