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Customer Service Supervisor | TP Kenya at Teleperformance
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (23 Sep 2026) Updated about 3 hours ago
Job Description
The Customer Service Supervisor oversees a remote team to deliver high‑quality support while meeting operational and audit standards. Responsibilities include coaching agents, managing performance metrics, and acting as a liaison between the client and the service team. Strong leadership, communication and analytical skills are required to drive continuous improvement.
Required Skills
Responsibilities
- • Lead and coach a team of customer service agents to achieve performance targets
- • Ensure compliance with operational policies, procedures and regulatory requirements
- • Monitor audit results and implement improvements for operational excellence
- • Facilitate two‑way communication between the client and the service team
- • Resolve escalated customer issues efficiently and professionally
- • Track key performance indicators and prepare regular reports