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Customer Success Representative – Interior Design & Construction at Valentori Investments Group Ltd
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (28 Sep 2026) Updated about 7 hours ago
Job Description
The Customer Success Representative will act as the primary liaison for interior‑design and construction clients, guiding them through every project stage from site visit to handover. By coordinating internal teams and maintaining proactive communication, the role ensures a seamless, professional experience for each client. Strong organizational and problem‑solving abilities are essential to anticipate needs and resolve issues promptly.
Qualifications & Requirements
- • Bachelor’s Degree or HND in a relevant field
- • 3–10 years experience in customer success or client‑facing roles within construction or design
- • Excellent written and verbal communication in English and Kiswahili
- • Strong organizational skills with the ability to manage multiple client accounts
- • Proven problem‑solving capability and composure under pressure
- • Proactive attitude with a strong ownership mindset
Required Skills
Responsibilities
- • Serve as the main point of contact for clients throughout the project lifecycle
- • Coordinate with sales, design, quantity surveying, project management, procurement, and site teams
- • Communicate project updates, approvals, and decisions clearly and promptly
- • Track client requests, deadlines, and actions to ensure commitments are met
- • Resolve client concerns by investigating issues and driving solutions to closure