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Customer Success Representative - Interior Design & Construction at Valentori Investments Group Ltd
Valentori Investments Group Ltd
Nairobi 🇰🇪 Kenya
Posted 5 days ago (1 Oct 2026) Updated 5 days ago
Job Description
The Customer Success Representative will act as the primary liaison for clients in the interior design and construction sector, ensuring satisfaction, timely project delivery and long‑term retention. The role involves coordinating with design and construction teams, handling inquiries, and driving continuous improvement based on client feedback.
Qualifications & Requirements
- • Proven experience in customer success, account management or related client‑facing role
- • Strong communication and interpersonal skills
- • Highly organized with the ability to manage multiple client accounts simultaneously
- • Knowledge of interior design or construction processes is an advantage
- • Ability to work independently and solve problems proactively
Required Skills
Responsibilities
- • Serve as the main point of contact for customers, addressing inquiries and issues promptly
- • Coordinate with design and construction teams to ensure project milestones are met
- • Monitor client satisfaction and gather feedback to improve service delivery
- • Manage client onboarding, training and ongoing support activities
- • Track account health metrics and work to increase customer retention and upsell opportunities