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CUSTOMER SUPPORT EXECUTIVE – INTERN
POWERVISION CONSULTANCY
Nairobi 🇰🇪 Kenya
Posted 10 days ago (26 Aug 2026) Updated 10 days ago
Job Description
The Customer Support Executive intern will handle inbound inquiries and provide prompt, professional assistance to clients. You will resolve issues, manage escalations and keep accurate records using CRM tools. Collaboration with internal teams ensures continuous improvement of the service experience. The role also values sector knowledge in real‑estate and related fields.
Qualifications & Requirements
- • Diploma or Bachelor’s degree graduate
- • Excellent communication and interpersonal skills
- • Strong problem‑solving and customer‑handling abilities
- • Highly organized, responsive and able to work under pressure
- • Customer‑centric with a natural ability to demonstrate empathy
- • Comfortable working with CRM tools and support platforms
- • Knowledge or exposure to real‑estate, property management, building services, energy or plumbing sectors (advantageous)
Required Skills
Responsibilities
- • Handle customer enquiries and provide timely, professional support
- • Resolve customer issues while maintaining empathy and professionalism
- • Manage escalations and coordinate with relevant internal teams for resolution
- • Maintain accurate customer records and documentation
- • Use CRM tools and customer support platforms effectively
- • Monitor customer concerns and contribute to service improvement
- • Work collaboratively with cross‑functional teams to ensure excellent customer experiences
- • Maintain high standards of customer service and contribute to continuous improvement