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Customer Support Intern - Regional Service Centers at Sun King (Formerly Greenlight Planet)
Sun King
Nairobi 🇰🇪 Kenya
Posted about 6 hours ago (23 Oct 2026) Updated about 5 hours ago
Job Description
The Customer Support Intern serves as the first point of contact for after‑sales assistance, handling inquiries, troubleshooting issues and learning the company's service processes. The role provides valuable exposure to customer‑service operations within a regional service centre.
Qualifications & Requirements
- • Currently enrolled in a relevant diploma or degree programme (e.g., Business, Communications)
- • Strong verbal and written communication skills
- • Customer‑service orientation with a positive attitude
- • Basic computer literacy and familiarity with CRM tools
- • Ability to work in a fast‑paced environment
Required Skills
Responsibilities
- • Serve as the first point of contact for customers seeking after‑sales assistance at the regional service centre
- • Respond to inquiries via phone, email and chat, providing product troubleshooting and support
- • Log service requests in the CRM system and track resolution progress
- • Assist senior staff with product returns and warranty processing
- • Learn and apply company policies to ensure high‑quality customer service