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Customer Support Specialist
JobSearch
Nairobi 🇰🇪 Kenya
Posted 5 days ago (19 Sep 2026) Updated 5 days ago
Job Description
The Customer Support Specialist will handle client inquiries, provide assistance, and ensure a positive service experience for customers in Nairobi. Responsibilities include responding to queries via phone, email or chat, troubleshooting issues, and maintaining accurate records. The role requires strong communication skills and a customer‑focused attitude.
Responsibilities
- • Respond to customer inquiries via phone, email or chat
- • Provide timely resolutions to customer issues
- • Maintain accurate records of all interactions
- • Escalate complex cases to appropriate teams