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Debt collection Agent at Finley International Limited
JobSearch
Nairobi 🇰🇪 Kenya
Posted 15 days ago (21 Aug 2026) Deadline: 10 Sep 2026 Updated 11 days ago
How to Apply
Send your CV to careers@finleyltd.com with the job title in the email subject.
Job Description
The debt collection agent records and verifies customer account information, contacts delinquent clients and negotiates repayment arrangements. They act as a mediator between customers and clients, ensuring data confidentiality while maintaining accurate collection records. Strong communication and negotiation skills are required to achieve recovery targets under pressure.
Qualifications & Requirements
- • Diploma in Business, Finance or a related field
- • Minimum 1–2 years experience in debt collection, credit control or sales
- • Excellent communication and interpersonal skills
- • Ability to work under pressure and handle stressful situations
- • Fluency in spoken and written English
- • Proficient computer skills and data entry
- • Strong negotiation and stakeholder management abilities
- • High level of integrity and confidentiality
Required Skills
Responsibilities
- • Record and verify customer account details received from clients
- • Advise customers on repayment options and communicate consequences of non‑payment
- • Mediate disputes between customers and principals/clients
- • Locate and contact defaulted customers by phone, mail or visit to request payment
- • Negotiate payment arrangements and review credit terms
- • Process clearance of debts upon receipt of payment proof
- • Maintain accurate and confidential customer data
- • Document collection activities and financial status in the company system
- • Respond to emails, phone calls and postal correspondence related to collections