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Debt Collection Call Center Agent Job Mogo Finance
Mogo
Nairobi 🇰🇪 Kenya
Posted about 6 hours ago (24 Oct 2026) Updated about 6 hours ago
Job Description
The Debt Collection Call Center Agent contacts overdue borrowers to negotiate repayment solutions while maintaining a professional and empathetic approach. They verify account details, resolve disputes, and record all interactions in the CRM system. The role focuses on meeting collection targets and preserving positive customer relationships.
Qualifications & Requirements
- • High school diploma or equivalent
- • Strong verbal communication and negotiation skills
- • Ability to handle difficult conversations with empathy
- • Basic computer literacy and familiarity with call‑center software
- • Prior experience in collections or customer service is an advantage
Required Skills
Responsibilities
- • Contact delinquent borrowers to negotiate repayment arrangements
- • Verify customer information and update account records accurately
- • Resolve disputes and answer inquiries in a professional manner
- • Meet daily and weekly collection targets set by management
- • Document all interactions in the CRM system