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Debt Collection Officer at Flexi-Personnel
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (9 Oct 2026) Deadline: 25 Oct 2026 Updated about 1 hour ago
Job Description
The Debt Collection Officer is responsible for recovering outstanding customer debts, negotiating payment arrangements and maintaining professional relationships while ensuring compliance with company policies and legal requirements. The role monitors overdue accounts, updates collection records and supports cash‑flow improvement initiatives.
Qualifications & Requirements
- • BA/BSc/HND degree in a relevant field.
Required Skills
Responsibilities
- • Contact customers with overdue balances via phone, SMS, email, WhatsApp and other channels to secure payment.
- • Follow up consistently on overdue accounts and maintain an active collection pipeline.
- • Negotiate payment plans, settlements and repayment arrangements within approved guidelines.
- • Prioritise accounts based on age, value and recoverability.
- • Maintain accurate records of collection activities, customer commitments and payments.
- • Monitor agreed payment plans and ensure customers honour their commitments.
- • Investigate and resolve customer queries or disputes related to outstanding balances.
- • Escalate high‑value, disputed or potentially irrecoverable accounts as needed.