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DEBT COLLECTION OFFICER
Flexi Personnel
Nairobi 🇰🇪 Kenya
Posted about 3 hours ago (21 Oct 2026) Updated about 3 hours ago
Job Description
Debt Collection Officers are tasked with recovering overdue payments while maintaining professional relationships with clients. They negotiate repayment arrangements, update account records and ensure compliance with regulatory standards. The position requires strong communication skills and a results‑driven mindset.
Qualifications & Requirements
- • High school diploma or equivalent
- a diploma in finance or business is advantageous
- • At least 1 year experience in collections, credit control or customer service
- • Strong negotiation and interpersonal communication skills
- • Ability to handle difficult conversations with professionalism
- • Basic computer literacy and familiarity with collection software
Required Skills
Responsibilities
- • Contact delinquent borrowers via phone, email or in‑person visits
- • Negotiate repayment plans and settlements in line with company policies
- • Record all interactions and payment information accurately in the system
- • Ensure collection activities comply with relevant laws and regulations
- • Meet or exceed assigned recovery targets and report performance metrics