DEBT COLLECTION OFFICER

description Job Description

checklist Qualifications & Requirements

• check_circle • Diploma from a recognized institution (Banking or Credit Management background preferred)
• check_circle • Minimum 1 year experience in collection, credit or sales and marketing
• check_circle • Solid understanding of debt collection processes and techniques
• check_circle • Strong analytical and problem‑solving abilities
• check_circle • Ability to work under pressure

psychology Required Skills

task_alt Responsibilities

• arrow_right • Monitor allocated portfolio of delinquent loan facilities and determine appropriate collection strategy within policies and regulations
• arrow_right • Record, verify and validate customer details received from clients
• arrow_right • Advise customers on debt repayment options and communicate the importance of timely payment
• arrow_right • Resolve and mediate disputes between customers and principals or clients
• arrow_right • Locate and notify customers on defaulted loan accounts via mail, telephone or scheduled visits to recover payments
• arrow_right • Prepare approval requests for negotiated settlements and follow up until accounts are fully settled
• arrow_right • Maintain and prepare monthly collections reports, updates and status
• arrow_right • Initiate demand and reminder letters to defaulting customers and review credit accounts for proper documentation
• arrow_right • Process clearance of settled debts once payment proof is received and share with relevant clients
• arrow_right • Provide customers with accurate account details such as loan balance and account numbers
• arrow_right • Preserve data integrity and keep customer information confidential
• arrow_right • Respond to all customer correspondence via email, telephone and postal mail