M
Debt Collection Supervisor - Call Centre Job Mogo Finance
Mogo
Nairobi 🇰🇪 Kenya
Posted about 6 hours ago (24 Oct 2026) Updated about 6 hours ago
Job Description
The Debt Collection Supervisor leads a call‑centre team responsible for recovering overdue payments. Responsibilities include monitoring agent performance, handling escalated borrower interactions, and ensuring compliance with collection policies. The supervisor prepares regular reports and works with senior management to meet collection targets.
Qualifications & Requirements
- • Proven experience in debt collection, preferably in a call‑centre setting
- • Demonstrated leadership and team‑management abilities
- • Excellent verbal communication and negotiation skills
- • Ability to analyse performance data and drive improvements
- • High level of professionalism and integrity
Required Skills
Responsibilities
- • Supervise and coach a team of collection agents in a call‑centre environment
- • Monitor daily performance metrics and ensure targets are met
- • Handle escalated borrower cases and complex negotiations
- • Ensure compliance with regulatory and company collection policies
- • Prepare and present collection performance reports to management