DIGITAL MARKETING & COMMUNICATIONS ASSISTANT

description Job Description

checklist Qualifications & Requirements

• check_circle • Diploma in Digital Marketing, Graphic Design, Communications, Public Relations, Business Administration, or a related field.
• check_circle • Proven experience in digital marketing, social media management, and customer service.
• check_circle • Strong understanding of digital marketing strategies, campaign management, and content development.
• check_circle • Basic graphic design skills with knowledge of Adobe Photoshop and Illustrator (advantageous).
• check_circle • Excellent communication, creativity, and organizational abilities.

psychology Required Skills

task_alt Responsibilities

• arrow_right • Manage internal and external communications to ensure clear, consistent, and professional messaging across all platforms.
• arrow_right • Develop, create, and publish engaging content for social media, website, and other digital channels.
• arrow_right • Plan and implement digital marketing campaigns to promote products and services and enhance brand awareness.
• arrow_right • Manage and grow the organization’s social media presence, including content scheduling, monitoring, and engagement.
• arrow_right • Respond to customer inquiries, comments, and messages across phone, email, social media, and walk‑in interactions promptly and professionally.
• arrow_right • Handle customer complaints, provide appropriate solutions, and ensure proper follow‑up.
• arrow_right • Provide accurate product and service information to support promotion and uptake.
• arrow_right • Monitor, analyse, and report on digital marketing performance and customer engagement metrics.
• arrow_right • Ensure all online content is current, accurate, and relevant.
• arrow_right • Support general office, branch, or departmental duties as assigned.