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Digital Solutions Global User Support Specialist at International Maize and Wheat Improvement Center (CIMMYT)
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (28 Oct 2026) Updated about 4 hours ago
How to Apply
Apply via the CIMMYT jobs portal on jobs.workable.com.
Job Description
The Global User Support Specialist provides technical and functional assistance for the Enterprise Breeding System and related digital tools. The role resolves user queries, monitors service requests, and ensures smooth system utilization. Additionally, the specialist supports onboarding and adoption of the platform for breeding program teams. Strong communication and stakeholder management are essential.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) or Diploma in a relevant field
- • Minimum three years of experience in user support or related roles
- • Proficiency in English
- additional languages advantageous
- • Experience with agricultural research or breeding data management systems is desirable
- • Ability to build productive relationships with diverse stakeholders
Required Skills
Responsibilities
- • Provide responsive technical and functional support for the Enterprise Breeding System (EBS) and related digital solutions
- • Monitor, track, and follow up on user‑reported issues and service requests
- • Investigate challenges and coordinate with technical teams to resolve recurring problems
- • Maintain records of support tickets, resolutions, and trends for continuous improvement
- • Facilitate onboarding and training of new and existing users to ensure effective system utilization
- • Support configuration and implementation of digital solutions to meet breeding program workflows