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Duty Manager - Passenger Services at Swissport
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (24 Sep 2026) Deadline: 4 Oct 2026 Updated about 4 hours ago
How to Apply
Email your application letter and CV to NBO.HR@swissport.com, clearly indicating the position in the subject line. Applications close on 04 October 2026.
Job Description
The Duty Manager – Passenger Services will oversee daily airport operations, allocate resources, and lead staff to deliver seamless passenger experiences. Responsibilities include monitoring overtime, managing attendance, handling disciplinary matters, and reporting critical incidents to senior management.
Qualifications & Requirements
- • Bachelor’s degree (BA/BSc/HND) in a relevant field
- • Minimum 5 years of experience in aviation duty management or a similar customer‑service role
Required Skills
Responsibilities
- • Plan and allocate resources daily to meet customer and operational requirements
- • Monitor and control overtime to stay within budget
- • Supervise staff attendance, absences and disciplinary processes
- • Lead the team to ensure consistent, high‑quality customer experiences at every touchpoint
- • Identify training needs and coordinate with the training department
- • Monitor performance, coach employees and foster an open feedback culture
- • Communicate critical issues such as flight irregularities or safety incidents to senior management promptly
- • Track and report on key performance indicators