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Duty Manager - Passenger Services Job Swissport
Swissport
Nairobi 🇰🇪 Kenya
Posted about 3 hours ago (28 Sep 2026) Updated about 3 hours ago
Job Description
The Duty Manager – Passenger Services oversees all passenger handling activities at the airport, ensuring efficient check‑in, boarding and baggage processes. The role leads a team of frontline staff, manages service quality and handles disruptions to maintain a smooth passenger experience. Strong leadership and knowledge of aviation operations are essential.
Qualifications & Requirements
- • Diploma or degree in Aviation Management, Business or related field
- • Minimum three years of experience in airport passenger operations
- • Demonstrated leadership and team‑management capabilities
- • Excellent customer‑service orientation and communication skills
- • Ability to work in a fast‑paced, shift‑based environment
Required Skills
Responsibilities
- • Supervise passenger service agents and ensure adherence to SOPs
- • Monitor check‑in, security and boarding operations for efficiency
- • Address passenger complaints and resolve service disruptions promptly
- • Coordinate with airlines, ground handlers and security teams
- • Conduct regular briefings and training sessions for staff
- • Ensure compliance with safety, security and regulatory requirements