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End User Support Consultant at Standard Bank Group
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (16 Sep 2026) Updated 5 days ago
Job Description
The End User Support Consultant provides second‑ and third‑level technical assistance to senior customers, resolving complex issues across Microsoft 365, operating systems and related products. Responsibilities include troubleshooting, incident management, documentation, mentoring junior staff and delivering user training. The role requires a degree in IT, relevant certifications and 5–7 years of advanced support experience.
Qualifications & Requirements
- • Bachelor’s degree in Information Technology or a related field
- • Professional certifications such as Apple Certified Mac Technician, CompTIA A+, ITIL Foundations v3, MCDST, MCITP
- • Minimum 5–7 years of experience in an advanced technical support role
- • Experience with Active Directory account management and related services
Required Skills
Responsibilities
- • Deliver second‑ and third‑level technical support for Microsoft Office 365, operating systems and related applications
- • Troubleshoot and resolve complex technical issues, logging incidents accurately and escalating when necessary
- • Create and maintain support documentation, knowledge‑base articles and known‑error records
- • Mentor end‑user support staff and provide user training on hardware and software
- • Collaborate with IT and business project teams to implement high‑quality technology solutions