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Entry Level Specialist: Customer Experience (C&B) at Absa Bank Limited
Absa
Nairobi 🇰🇪 Kenya
Posted 2 days ago (22 Sep 2026) Updated 2 days ago
Job Description
The Entry Level Specialist provides specialist advice and support to enhance the customer experience, ensuring service standards are met and customer satisfaction is improved.
Qualifications & Requirements
- • Degree in Business, Finance or a related field preferred
- • Strong communication and problem‑solving skills
- • Customer‑service orientation and attention to detail
Required Skills
Responsibilities
- • Deliver specialist advice to improve customer interactions
- • Execute predefined objectives to meet service standards
- • Monitor and report on customer experience metrics
- • Collaborate with teams to implement improvement initiatives
- • Ensure compliance with banking policies and procedures