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Entry Level Specialist: Customer Experience (C&B) at Absa Bank Limited
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (18 Sep 2026) Deadline: 24 Sep 2026 Updated 5 days ago
How to Apply
Apply via the Absa Bank Limited career portal at absa.wd3.myworkdayjobs.com.
Job Description
The Entry Level Specialist – Customer Experience supports Islamic banking growth by delivering exceptional service and ensuring compliance with bank standards. You will advise customers, promote Islamic banking products, and help meet portfolio targets while maintaining high levels of satisfaction.
Qualifications & Requirements
- • Bachelor’s Degree (BA/BSc/HND) or equivalent
- • Strong knowledge of Islamic banking products and Shariah principles
- • Ability to understand and apply banking compliance standards
Required Skills
Responsibilities
- • Provide specialist advice to enhance customer satisfaction
- • Deliver Islamic banking business growth across the branch network
- • Ensure compliance with control and regulatory requirements
- • Manage portfolio risks in line with the bank’s appetite
- • Collaborate with sales, asset finance, CIB and bancassurance teams to cross‑sell products
- • Monitor and report on customer experience metrics