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Front Desk Agent Job Kempinski Hotels
Kempinski Hotels
Nairobi 🇰🇪 Kenya
Posted about 1 hour ago (14 Oct 2026) Updated about 1 hour ago
Job Description
The Front Desk Agent greets guests, manages check‑in and check‑out procedures, and handles reservations using the hotel’s property management system. They respond to guest inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready. The role also involves upselling hotel services and maintaining accurate guest records while delivering a high standard of customer service.
Qualifications & Requirements
- • High school diploma or equivalent
- • Prior experience in hospitality or customer service preferred
- • Strong verbal and written communication skills
- • Proficiency with reservation and point‑of‑sale systems
- • Ability to work flexible hours, including weekends and holidays
- • Excellent interpersonal skills and a friendly demeanor
Required Skills
Responsibilities
- • Greet and welcome guests upon arrival
- • Manage check‑in and check‑out processes efficiently
- • Handle reservations, cancellations, and modifications in the PMS
- • Respond to guest inquiries and provide information about hotel services
- • Process payments and issue invoices
- • Coordinate with housekeeping and maintenance to ensure room readiness
- • Upsell hotel amenities and services
- • Maintain accurate guest records and daily reports