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Front Office Agent at Novotel
JobSearch
Nairobi 🇰🇪 Kenya
Posted 8 days ago (16 Sep 2026) Updated 7 days ago
How to Apply
Apply via Novotel on jobs.smartrecruiters.com.
Job Description
The role involves managing all front‑desk interactions to ensure guests receive a warm, professional welcome from arrival through departure. Key duties include handling check‑in/out, reservations, payments, loyalty enrollment, and addressing guest inquiries and complaints. The position requires a diploma in front‑office operations and prior experience in a 4‑ or 5‑star hotel environment. Strong attention to detail, organizational skills and flexibility to work varied shifts are essential.
Qualifications & Requirements
- • Diploma in Front Office operations or related field
- • Previous experience as a Front Office Agent in a 4‑ or 5‑star hotel
Required Skills
Responsibilities
- • Greet and register guests, providing a warm and professional welcome
- • Perform check‑in and check‑out procedures accurately and efficiently
- • Handle guest inquiries and requests promptly and courteously
- • Manage reservations and room assignments using hotel management software
- • Process payments and maintain accurate financial records
- • Enrol guests to the ALL loyalty program
- • Assist with currency exchange and safety deposit box services
- • Collaborate with other departments to ensure guest satisfaction
- • Promote hotel services and local attractions to enhance guest experience
- • Address and resolve guest complaints in a timely and professional manner
- • Maintain a clean and organized front desk area
- • Ensure compliance with hotel policies and safety procedures
- • Assist with night audit duties when assigned to evening shifts