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Front Office Agent Job The Social House
The Social House
Nairobi 🇰🇪 Kenya
Posted about 4 hours ago (30 Sep 2026) Updated about 4 hours ago
Job Description
The Front Office Agent will be the first point of contact for guests, handling check‑in and check‑out procedures, managing reservations and providing information about hotel services. The role requires excellent communication skills, attention to detail and the ability to coordinate with housekeeping and other departments. It is an entry‑level position suitable for candidates with a strong customer‑service orientation.
Qualifications & Requirements
- • Diploma or high school certificate with good academic standing
- • Excellent verbal and written communication skills
- • Proficiency with reservation software and basic computer applications
- • Prior experience in hospitality or customer service is an advantage
- • Ability to work flexible hours, including weekends
Required Skills
Responsibilities
- • Greet and welcome guests upon arrival
- • Manage check‑in and check‑out processes efficiently
- • Handle reservations and respond to guest inquiries via phone and email
- • Coordinate with housekeeping and maintenance to ensure room readiness
- • Maintain accurate guest records and process payments
- • Provide information about hotel amenities and local attractions