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Front Office Executive at Jalaram Medical Services
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (18 Sep 2026) Deadline: 30 Sep 2026 Updated 5 days ago
How to Apply
• Forward your CV to recruitment@jalaramnairobi.org with “Front Office Executive” as the email subject.
Job Description
The Front Office Executive will serve as the primary point of contact for patients and visitors, managing reception, registration and billing processes. Responsibilities include handling inquiries, verifying insurance details and ensuring smooth patient flow throughout the clinic. Candidates should have a diploma and 1–2 years of experience in healthcare administration. This remote role supports Jalaram Medical Services in Nairobi, Kenya.
Qualifications & Requirements
- • Diploma in a relevant field (e.g., Health Administration or Business).
- • 1–2 years experience in front‑office or administrative roles within a healthcare setting.
- • Strong customer service orientation and interpersonal skills.
- • Ability to work under pressure and maintain accuracy.
- • Proficiency with MS Word, Excel and Outlook.
Required Skills
Responsibilities
- • Welcome and direct patients, visitors and stakeholders professionally.
- • Register new patients and update records in the Hospital Information System.
- • Verify patient identification, insurance details and referral documentation.
- • Manage clinic queues to ensure smooth patient flow across service points.
- • Handle incoming calls, emails and walk‑in inquiries, providing accurate information.
- • Escalate patient complaints, emergencies and sensitive matters while maintaining confidentiality.
- • Generate invoices, receipts and payment confirmations.
- • Support cash handling and basic financial transactions.