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Front Office Supervisor at Accor
JobSearch
Nairobi 🇰🇪 Kenya
Posted 1 day ago (24 Sep 2026) Updated about 4 hours ago
How to Apply
Apply via Accor’s recruitment portal at jobs.smartrecruiters.com.
Job Description
The Front Office Supervisor ensures smooth daily operations of the hotel’s reception area, delivering high‑quality guest service and overseeing a team of front‑desk staff. Responsibilities include managing check‑in/check‑out processes, handling guest requests and complaints, and maintaining service standards in line with Accor’s brand. The role also involves training staff and coordinating VIP arrivals.
Qualifications & Requirements
- • BA/BSc/HND or Diploma in Hospitality, Business Administration, or related field
- • Minimum of 2 years experience in front‑office operations, with supervisory responsibilities
- • Strong interpersonal and communication skills
- • Ability to maintain high service standards and handle guest issues effectively
Required Skills
Responsibilities
- • Supervise front‑office operations, including check‑in, check‑out and room assignments
- • Greet guests warmly and address requests, feedback, and complaints promptly
- • Implement Accor’s service and safety programs, including ALLSAFE initiatives
- • Coordinate VIP arrivals and special guest requirements
- • Lead and train Front Desk, Guest Relations, and Bell teams, conducting shift briefings
- • Monitor staff grooming, communication standards, and overall performance