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Front Office Supervisor at Boma Inn
JobSearch
Nairobi 🇰🇪 Kenya
Posted 3 days ago (2 Sep 2026) Deadline: 7 Sep 2026 Updated 1 day ago
Job Description
The Front Office Supervisor oversees daily front desk operations, ensuring seamless check‑in and check‑out experiences for guests. The role leads a team of front office staff, handles VIP requests, and resolves guest issues while maintaining high service standards. Strong leadership and proficiency with hotel management systems are essential.
Qualifications & Requirements
- • Minimum 3–4 years of front office experience, with at least 1 year in a supervisory role in the hospitality industry
- • Diploma or degree in Hospitality Management, Front Office Operations, Tourism, or a related field
Required Skills
Responsibilities
- • Supervise daily front office operations, ensuring smooth check‑in and check‑out procedures
- • Lead, train, and motivate front office team members
- • Manage VIP guest requests and handle special accommodations
- • Resolve guest complaints and conflicts professionally
- • Operate hotel management systems (Opera, Fidelio or similar) and maintain accurate records
- • Work flexible shifts, including weekends and public holidays, to ensure continuous service