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Front Office Supervisor at MGallery Hotel Collection
JobSearch
Nairobi 🇰🇪 Kenya
Posted 6 days ago (14 Oct 2026) Updated 5 days ago
Job Description
The Front Office Supervisor at MGallery Hotel Collection oversees daily front‑desk operations, ensuring exceptional guest experiences and adherence to brand standards. You will lead a team of Guest Service Agents, manage check‑in/check‑out processes, handle cash transactions, and resolve guest inquiries and complaints. This full‑time role requires strong leadership and hospitality expertise.
Qualifications & Requirements
- • BA/BSc/HND or vocational qualification in Hospitality, Business Administration, or a related field
- • Proven experience in front‑office or reception supervisory roles within the hotel industry
- • Strong leadership, communication, and customer‑service skills
- • Ability to manage cash handling procedures and financial reporting
- • Proficiency with property management or reservation systems
Required Skills
Responsibilities
- • Supervise, train, and motivate Guest Service Agents to deliver Accor brand standards
- • Oversee daily check‑in and check‑out procedures, ensuring accuracy and efficiency
- • Manage guest inquiries, resolve complaints promptly, and provide personalized service
- • Handle cash, credit card transactions, and daily financial reconciliations at the front desk
- • Maintain knowledge of hotel facilities, services, and local attractions to assist guests
- • Coordinate with housekeeping and other departments to ensure seamless operations
- • Monitor front‑office performance metrics and implement improvements as needed