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Front Office Supervisor at MGallery Hotel Collection
MGallery Hotel Collection
Nairobi 🇰🇪 Kenya
Posted 4 days ago (16 Oct 2026) Updated 4 days ago
Job Description
The Front Office Supervisor oversees daily front desk operations, ensuring smooth check‑in and check‑out processes while maintaining high standards of guest service. They lead and coach front desk staff, handle guest inquiries and complaints, and coordinate with other hotel departments to deliver a seamless experience. The role also monitors performance metrics and implements improvements to enhance operational efficiency.
Qualifications & Requirements
- • Diploma or degree in Hospitality Management or a related field
- • Minimum 2 years experience in front office or hotel reception roles
- • Strong communication and interpersonal skills
- • Proven leadership and team‑management abilities
- • Ability to work flexible hours, including evenings and weekends
Required Skills
Responsibilities
- • Oversee daily front desk operations, including check‑in, check‑out, and reservations
- • Supervise, train, and schedule front office staff to ensure excellent service
- • Resolve guest inquiries, complaints, and special requests promptly
- • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- • Monitor performance metrics and implement process improvements