K
Front Office Trainee
Kempinski Hotels
Nairobi 🇰🇪 Kenya
Posted 4 days ago (16 Oct 2026) Updated 4 days ago
Job Description
The Front Office Trainee supports the guest services team by handling daily front desk operations and learning hospitality best practices. The role involves assisting with check‑in and check‑out processes, managing reservations, and providing courteous service to guests. It offers hands‑on exposure to hotel operations within a leading international brand.
Qualifications & Requirements
- • Currently enrolled in or recently graduated from a hospitality, tourism or related program
- • Strong verbal and written communication skills in English
- • Excellent interpersonal skills and a customer‑focused attitude
- • Ability to work flexible hours, including weekends and holidays
- • Basic computer literacy and familiarity with hotel management software
Required Skills
Responsibilities
- • Greet and welcome guests upon arrival
- • Assist with check‑in and check‑out procedures under supervision
- • Manage telephone inquiries and respond to guest requests
- • Update and maintain reservation and guest information systems
- • Support the handling of cash transactions and billing
- • Coordinate with housekeeping and other departments to ensure smooth guest experiences